J. Gavin Heck 
505 S Chapelgate Ln
Baltimore MD 21229
Phone: 646-408-7327 
E: gavinheck@yahoo.com

Objective: Quality Assurance position in the Baltimore/Washington area.

Software: Silktest*, Silkperformer*, Silkradar, WAS, SQL**, Mercury Quick Test, Winrunner Loadrunner and Test Director, Starteam, MS Office & Project, 
Dreamweaver, CGI, PERL, Photoshop, java-script, XML, Java, SOAP. 
Operating Systems: Unix:Solaris/Aix/Dec/HP, WIN: XP/NT/2000/98, Mac: X/9.

Experience: 
Telleureka.com
Lead QA Analyst 12/03 - present 
Lead analyst on Customer Service Voice XML application. User experience and acceptance, integration, functional (full and sanity/smoke) and manual regression testing. Management of projects and defect tracking process.

NYC.GOV
Lead QA Analyst 10/03 - 12/03 Lead analyst on Interwoven portal redesign project using Mercury Loadrunner, Testdirector and QuickTest. Web load, soak, user experience and 
acceptance, integration, functional (full and sanity/smoke) and automated regression testing. 

Debberk3d.com
Webmaster 6/2003-9/03
Design, implementation, site hosting, browser & OS QA testing of new web site. 
Tools: Photoshop, Dreamweaver, FTP.

Emmestyle.com Emmesupermodel.com
Webmaster 4/2000-4/2003
Design, implementation, browser & OS QA testing of existing web site. 
Bi-annual fashion updates of site including streaming video.
Tools: Photoshop, Mediacleaner, Adobe Premier, Dreamweaver, FTP.

Review.com, SQA Manager 4/2001-11/2002
Web load, soak, migration and release, security, user experience and 
acceptance, integration, functional (full and sanity/smoke) and 
automated regression testing (Silktest and Mercury Quicktest). Creation 
and management of defect tracking, test scripts, plans and processes. 
Maintenance of testing environments. Administration of testing 
processes, procedures and 1 ft., 2 pt. & consulting staff. 
Tools: Mercury Quick Test, Loadrunner, Silktest, WAS, SQL, PVCS, Starteam. 

Kozmo.com, SQA Manager, Automation Team Leader, 12/1999-2/2001
Web integration, automated Silktest and Winrunner regression and 
Silkperformer load, stress and soak testing, creation & management of 
defect tracking items, test scripts & plans and maintenance of testing 
environments. Management of 6 ft., 2 pt. & consulting staff. 
Automation team leader of client-server virtual spoke, testing of 
warehouse & delivery client server apps. Tools: Segue's Silktest, 
Silkperformer and Silkradar, Mercury's Test Director and Winrunner.

Emmestyle.com, Developer, Content Manager, Copy Editor 9/2000-2/2003 
Creation and Management of web site for Emme's fashion portal. 
Frequent updates and upgrades via dreamweaver, cgi/perl, photoshop and 
html. Copy editing and creation of content. 

Ovid Technologies Inc. Senior Quality Assurance Analyst, 7/1997-12/1999
Web and windows automated Silktest regression testing of Ovid's Online 
Medical Scientific & Technology products and applications. Manual 
testing of vt100 & dos, UNIX client-server applications. Creation & management of defect tracking items, test scripts & maintenance of 
testing environments. UE and UA testing of all online and client server 
products. Tools: SilkTest, Vermont Hightest, CGI/PERL, PVCS.

Thomas Jefferson University Hospital, Cancer Data QA Manager 1/1996-
7/1997 Creation, training and documentation of data validation and 
intra-office communication system. ICD-O data quality management and 
reporting, PC & printer troubleshooting, local network troubleshooting, 
state data reporting/exporting. ECOG & RTOG clinical trial data 
collection and reporting. 

American College of Surgeons, Software Field Representative 6/1996-
8/1997 Customer support, product demos, beta testing, remote & on-site 
computer troubleshooting in client server & stand-alone PC environ. 

Jersey Shore Medical Center, Cancer Data QA Manager 9/1992-1/1996
ICD-O data quality management & reporting, local network 
troubleshooting, state data reporting/exporting. Management of 2 ft, 2 
pt staff. ECOG & RTOG clinical trial data collection and reporting. 

Specific Software Training: 
4 day intensive Silktest and Silkperformer training December 2000* 
2 day intensive SQL training June 2003** 

Education: 

UMDNJ-GPPH Masters in Public Health,
Health Organization and Administration Track 18 credits completed 
(Specific coursework in Biostatistics and Biocomputing, Epidemiology) 
1992-93

Rutgers University College, BA, English 1990 

Affiliations: 
Member, Association for Computing Machinery. 

References: 
Victor Goltsman
victor@telleureka.com
646 792 2721

Donald Doane (former supervisor at Ovid) 
ddoane@opendemand.com 
201 689 0772

Deb Berk
djberk@earthlink.net 
718 789 9401

Last updated: 09/24/04